Deposit
All reservation requests must be accompanied by a credit card guarantee or check equaling the amount of one night’s room and tax for each room reserved. Your credit card will not be charged during this initial stage and will be held as a guarantee only.
Acknowledgments
Orchid Events will send reservation acknowledgements within 24 hours via email if booked online or by telephone. If you do not receive your acknowledgement in this time frame, contact Orchid Events. by emailing help@orchid.events. You will not receive a written confirmation from the hotel.
Cancellations
Reservations cancelled after February 24, 2025, will be subject to a $25 cancellation fee for each room cancelled. Cancellations received within 72 hours of arrival date will be charged one night’s room rate and tax by the hotel in addition to the $25. Cancel fees will be charged at the time of the cancellation for each room reservation cancelled.
Changes
Your reservation acknowledgement will provide detailed instructions and appropriate links needed to make any changes or modifications to existing reservations. Through March 5, 2025, changes and cancellations can be made online or by contacting Orchid Events via email at help@orchid.events. After March 5, 2025, contact your hotel directly to make changes and/or cancellations.